Summary: Assists in operations reporting, data collection and metrics for the Customer Service Center. Acts as back-up to primary EDI/B2B program manager.
Essential Duties and Responsibilities include the following, other duties may be assigned:
Collects data and assist in the preparation of executive level reports on performance trends, staffing requirements, customer satisfaction data, order fulfillment and other reporting necessary to support order fulfillment operations.
Provides the ...
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